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Returns and Exchanges
Returns and Exchanges
VacuumDiscounters.com will replace any defective product(s) within 30 days of purchase with a new product of the same model. If you feel you have received a defective product please contact our customer service group within 30 days of your purchase date using the following email address:
support@vacuumdiscounters.com
Please include your order number and the reason for your return.
If you must return a non-defective item, you must contact us within 30 days of the original purchase date to receive an RMA number and instructions on how to return the item(s). All returns must be in new, unused condition and contain all original parts and components. We will not accept or refund any filters or products that have been damaged, used, or are otherwise incapable of being resold. We also will not accept any return without an RMA number. Packages that arrive without an RMA number cannot be processed and will be discarded with no refund provided.
You must return your product to us within thirty (30) days of receiving your RMA number. For any returns that exceed this thirty day period, a new RMA number must be issued.
Please note, a 15% restock fee will be charged for all returns. We also do not refund shipping on returned items, nor do we offer store credit. If you wish to avoid the restocking fee simply place a new order online with us for the correct item(s). However, if the original order arrives damaged, the 15% restocking fee, plus an additional $10 damage fee, will still apply. You will also still need to contact us for an RMA number for your return, even if you are doing an exchange.
The customer is responsible for paying return shipping charges. All returns should be shipped via a carrier that offers package tracking to protect against potential loss. As we cannot be responsible for your package during return shipment, we recommend that all return shipments be insured.
Contact Information:
VacuumDiscounters.com
1107 Key Plaza, #318
Key West, FL 33040
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